Refund policy

Last updated: 20 October 2026

Here's a summary of our returns and refunds. The full details, including your legal rights and a model cancellation form, are in sections 9 to 14 of our Terms of service.

30-day money-back guarantee

Not happy with your mat? You can return it within 30 days of delivery for a full refund of the price you paid for it, as long as it's unused, clean and in its original packaging. You pay the cost of sending it back, unless it's faulty or not what you ordered.

Your legal right to cancel

You also have the legal right to cancel your order for any reason within 14 days of receiving it. If you do, we'll refund the price of the mats and your original delivery charge, up to the cost of Standard delivery (£3.99). You pay the cost of returning the mats to us.

Faulty or incorrect items

If your mat is faulty, damaged when it arrives or not what you ordered, email us with your order number and photos. We'll cover the cost of returning it, and you're entitled to a refund, repair or replacement under the Consumer Rights Act 2015.

How to return an item

  1. Email us at musallaco@gmail.com with your order number, which mats you're returning and why.
  2. We'll reply with the address to send your return to.
  3. Pack the mat securely in its original packaging and send it back. We recommend a tracked service and keeping proof of postage.

Refunds

We'll refund you within 14 days of receiving your return, or of you showing us proof that you've sent it back, whichever is sooner. Refunds go back to your original payment method. If you paid with Klarna, Klarna will update your payment plan or refund you directly.

Buy 3, Get 1 Free orders

If you return part of a Buy 3, Get 1 Free order and the mats you keep no longer qualify for the offer, we'll take the value of the free mat off your refund. If you return all 4 mats, you'll get a full refund of what you paid.