Terms of service

Last updated: 20 October 2026

These terms apply when you buy from Musalla & Co through our website. They cover ordering, payment, delivery, returns and refunds. Please read them before you order. By placing an order, you agree to these terms.

Nothing in these terms affects your legal rights as a consumer. If you have a question, email us at musallaco@gmail.com.

Quick summary

  • We deliver to UK addresses only.
  • Standard delivery is £3.99 (3 to 5 working days) and free on orders of £45 or more. Express delivery is £7.99 (1 to 3 working days).
  • You can return unused mats in their original packaging within 30 days of delivery for a full refund.
  • Faulty or incorrect items are always free to return.

1. About us

Musalla & Co is run by Omar Mahmoud, a sole trader based in the United Kingdom. You can contact us by email at musallaco@gmail.com.

2. Our products

Our prayer mats are handmade, so small differences in colour, pattern and finish between mats are normal and are part of their character. We try to show colours as accurately as possible, but the colours you see may also vary slightly depending on your screen. Sizes are approximate.

3. Your order

When you place an order, we'll email you to confirm we've received it. Our contract with you starts when we send that confirmation email.

We may cancel an order if an item is out of stock, if there's an obvious error in the price or description, or if we suspect fraud. If this happens, we'll let you know and refund you in full.

Our website is for personal (consumer) purchases. If you'd like to buy for a business or in bulk, please contact us about wholesale. Wholesale orders are agreed separately.

4. Prices and payment

All prices are in pounds sterling (GBP). The total price, including any delivery charge, is shown at checkout before you pay.

We accept major debit and credit cards, Apple Pay, Google Pay, Shop Pay and Klarna. Payment is taken when you place your order. If you pay with Klarna, Klarna's own terms also apply to your payment.

5. Offers and discount codes

  • Buy 3, Get 1 Free: when you add 4 mats to one order, one mat is free. You can mix and match any designs. The discount is applied automatically at checkout.
  • Welcome code (WELCOME10): 10% off your first order. It can be used once per customer.
  • Unless we say otherwise, offers and discount codes can't be combined with each other, can't be exchanged for cash and can't be applied to past orders.
  • We may change or end an offer at any time, but this won't affect orders you've already placed.

Delivery

6. Where we deliver

We currently deliver to addresses in the United Kingdom only. We don't offer international shipping.

7. Delivery options and costs

  • Standard delivery: £3.99, delivered in 3 to 5 working days. Free on orders of £45 or more. The free option will show at checkout when your order qualifies.
  • Express delivery: £7.99, delivered in 1 to 3 working days.

Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and start from when your order is dispatched. Deliveries to some remote areas, such as the Scottish Highlands and Islands and Northern Ireland, may take a little longer.

8. Tracking and delivery problems

We'll email you when your order has been dispatched, including tracking details where available. Please make sure your delivery address is correct when you order, as we can't be responsible for delays or losses caused by an incorrect address.

If your order hasn't arrived within 10 working days of dispatch, or arrives damaged, please email us as soon as possible with your order number (and photos if it's damaged). We'll investigate with the courier and send a replacement or give you a refund.

The mats become your responsibility once they've been delivered to you or to someone you've nominated. If we don't deliver your order within 30 days of your order date (or by any later date we've agreed with you), you can cancel it for a full refund.

Returns and refunds

9. Our 30-day money-back guarantee

If you're not happy with your mat for any reason, you can return it within 30 days of delivery for a full refund of the price you paid for it. To qualify:

  • the mat must be unused, clean and in its original packaging, in a condition we can sell again;
  • you must contact us first to arrange the return (see section 12);
  • you pay the cost of sending it back to us, unless it's faulty or not what you ordered.

This guarantee is in addition to your legal rights below. It does not replace them.

10. Your legal right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days to send the mats back to us.

To cancel, email us at musallaco@gmail.com with a clear statement that you want to cancel. You can use the model cancellation form at the end of these terms, but you don't have to.

If you cancel within this 14-day period:

  • we'll refund the price of the mats and your original delivery charge. If you chose Express delivery, we'll refund the cost of Standard delivery (£3.99), as the extra cost of Express isn't refundable;
  • you pay the cost of returning the mats to us;
  • you can unroll and inspect your mat as you would in a shop. If it has been used or damaged beyond what's needed to inspect it, we may reduce your refund to reflect the loss in value.

11. Faulty or incorrect items

If your mat is faulty, damaged when it arrives or not what you ordered, please email us with your order number and photos. You're protected by the Consumer Rights Act 2015:

  • within 30 days of delivery, you can return it for a full refund;
  • within 6 months of delivery, you can ask for a repair or replacement. If that isn't possible or doesn't fix the problem, you can have a refund;
  • after 6 months, you may still be entitled to a repair, replacement or partial refund, but you may need to show the fault was there when it was delivered.

We'll cover the cost of returning faulty or incorrect items. Normal wear and tear, damage caused after delivery, and the natural variations of a handmade product are not faults.

12. How to return an item

  1. Email us at musallaco@gmail.com with your order number, which mats you're returning and why.
  2. We'll reply with the address to send your return to.
  3. Pack the mat securely in its original packaging and send it back. We recommend a tracked service and keeping proof of postage. For change-of-mind returns, the mat remains your responsibility until it reaches us.

13. Refunds

We'll refund you within 14 days of receiving your return, or of you showing us proof that you've sent it back, whichever is sooner. Refunds go back to your original payment method. If you paid with Klarna, Klarna will update your payment plan or refund you directly. Your bank or card provider may take a few extra days to show the refund.

14. Returns from offer orders

If you return mats from a Buy 3, Get 1 Free order and the mats you keep no longer qualify for the offer, we'll take the value of the free mat off your refund. For example, if you return 1 mat from a 4-mat order, you'll keep 3 mats with no free mat, so your refund will be reduced by the price of the mat you received free. If you return all 4 mats, you'll get a full refund of what you paid.

If you used a discount code, we'll refund the amount you actually paid for the returned items.

Other important terms

15. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to take reasonable care. We're not responsible for loss or damage that isn't foreseeable. Our products are for personal and household use, so we're not responsible for any business losses.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, including your rights under the Consumer Rights Act 2015.

16. Events outside our control

We're not responsible for delays caused by events outside our control, such as courier disruption, severe weather or strikes. If this happens, we'll let you know and do what we can to reduce the delay. If the delay is significant, you can cancel your order for a full refund.

17. Using our website

All content on our website, including our designs, photos and text, belongs to Musalla & Co or is used with permission. Please don't copy or use it without our written permission.

18. Your personal information

We use your personal information as set out in our Privacy Policy.

19. Complaints and disputes

If you're unhappy with anything, please email us at musallaco@gmail.com and we'll do our best to put it right.

These terms are governed by the law of England and Wales. If you live in England or Wales, you can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring a claim in the courts of England and Wales or in your local courts.

20. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.

Model cancellation form

Complete and return this form only if you wish to cancel your order. Copy it into an email and send it to musallaco@gmail.com.

To: Musalla & Co, musallaco@gmail.com
I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: